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Scott Ginsberg Name Tag Wearer Extrodinaire

Scott has been wearing a name tag none-stop for almost 5 years. Great going. He also used to work for one of the hotels that's always touted as a world leader for customer service - the Ritz-Carlton. So he knows about customer service. I've been on his email list for a while and I really like his approach to making sure you're approachable. After all you want your staff to feel that they can come and talk to you. Surely you want your customers to talk to you too? You know telling you what they want and allowing you to resolve their issues for them? In particular Scott's article on th 9th September gives some great hints for those of us that network, under the helpful word "Here"!

posted by Jim Symcox @ 9/23/2005 11:39:00 pm